Refund and Returns Policy

1. General Overview

At HeavenBuy we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date of delivery.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories intact. Items that are damaged, altered, or missing components will not be eligible for a refund.

2.3. Non‑Refundable Items

• Personalized or custom‑made products
• Digital downloads and software licenses
• Gift cards and vouchers

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

4. Refund Processing

4.1. Inspection

Upon receipt, the returned item will be inspected. If it meets the eligibility criteria, a refund will be processed.

4.2. Refund Method

Refunds will be issued to the original payment method within 7‑10 business days after approval. For store credit requests, the amount will be added to your HeavenBuy account balance.

5. Exchanges

Exchanges are handled as a separate return and purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect delivered items promptly and report any issues within the specified time frame.
• Follow the return instructions precisely, including using the provided RA number.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. HeavenBuy reserves the right to amend this policy at any time; changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: HeavenBuy,